Team Member

Rank Group; Crewe; Hybrid; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group in Crewe is recruiting a Team Member to be the friendly face on the floor, serving food and drinks, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across areas, and elevate issues when needed.

You’ll be on a real contract (8–35 hours), receive paid breaks, uniform, a rewards platform, pension and life assurance, plus career development opportunities.

Qualifications

• Experience in customer service in hospitality or retail is helpful but not required.
• Full training provided.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greet customers, take orders, and serve food and drinks.
• Keep queues moving, clear tables, and tidy the venue between shifts.
• Assist customers with game rules and energy around the venue.
• Follow health, food hygiene, licensing and safer-gambling procedures; report incidents.
• Communicate clearly with colleagues to ensure smooth service.

Skills

Customer service

Team player

Communication

Attention to detail

Job description

Competitive Salary: £12.71 per hour + Amazing Perks!

Hours: Real contracts from 8–35 (no zero‑hour contracts)

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.