Team Member

Rank Group; Bilston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Paid breaks

Rewards platform

50% off food & drinks

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group is seeking a friendly Team Member to welcome customers, serve great food and drinks, and keep the buzz alive from first hello to final game. You’ll follow clear standards, support across areas, and escalate issues when needed.

Your impact includes greeting guests, keeping queues moving, assisting with games, and maintaining safety and cleanliness. A team-first mindset and good communication are essential, with full training provided.

Qualifications

• Customer-first attitude with great people skills.
• Pace and focus in a busy environment.
• Team player energy with clear communication and willingness to learn on shift.
• Experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning.

Skills

Customer-first attitude

Pace and focus

Team player

Job description

• Competitive pay + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escal… issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.