Team Member

Rank Group; Burton upon Trent; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Paid breaks

Rewards platform

50% off food & drinks

Pension & life assurance

Company sick pay

Career development opportunities

Uniform provided

Job summary

Rank Group in Burton upon Trent is seeking a friendly Team Member to welcome guests, take orders, and serve food and drinks with energy and a smile. You’ll help maintain a clean, lively venue and ensure smooth service from the moment guests arrive through to the end of their visit.

You’ll work part-time hours (16 per week) with paid breaks, uniforms provided, and access to benefits including a rewards platform and pension.

Qualifications

• Customer-first attitude with great people skills.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy—clear communication and willingness to learn on shift.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

• Competitive Salary + Amazing Perks!
• Hours: 16hrs per week
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy- clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.