Team Member

Rank Group; Broadstairs; On-site; GBP 12,000 - 17,000; Full time

Job summary

Rank Group in the United Kingdom is seeking a Team Member to be the friendly face on the floor, greeting guests, serving great food and drinks, and keeping the buzz alive from first hello to final game. You will follow clear standards and support across different areas to help the venue run smoothly.

You’ll help manage queues, keep tables tidy, and reset quickly between sessions while upholding safety and service quality.

Responsibilities

• Greet guests, serve food and drinks, and help create a welcoming atmosphere.
• Keep queues moving, tables cleared, and the venue tidy; reset quickly between sessions.

Job description

As a Team Member, you'll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You'll follow clear standards, support across different areas, and escape issues when needed. Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed-Front of house, floor, Food & Beverage, cleaning-so service flows smoothly.
  Customer-first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.