Team Member

Rank Group; Luton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% off food & drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Paid breaks

Rewards platform

Career development opportunities

Job summary

Rank Group is seeking a friendly Team Member to greet customers, serve food and drinks, and maintain a vibrant, welcoming atmosphere across the venue. You will follow clear standards, support multiple areas, and escalate issues when needed.

The role emphasizes a customer-first mindset, pace in a busy setting, and strong teamwork. Full training is provided; prior hospitality or retail experience is helpful but not essential.

Qualifications

• Customer-first attitude with excellent people skills
• Ability to stay calm and focused in a busy environment
• Team-player energy with good communication
• Full training provided; hospitality/retail/leisure experience helpful but not required

Responsibilities

• Be the friendly face on the floor, greeting customers and serving great food and drinks.
• Keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Help customers understand our games and keep energy high around the venue.
• Follow health and safety, food hygiene, licensing and safer-gambling procedures and report incidents promptly.
• Communicate clearly with colleagues and jump in where needed to ensure smooth service.

Job description

• Competitive Salary + Amazing Perks!


• Hours: Real contracts from 8–35 (no zero‑hour contracts)


• Paid breaks


• Rewards platform


• 50% off food & soft drinks (you + 3)


• Pension & Life Assurance


• Company Sick Pay


• Career development opportunities


• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalating issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.


• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.


• Game support: help customers understand how our games work and keep energy high around the venue.


• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.


• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.


• Pace & focus in a busy environment; organised with good attention to detail.


• Team player energy - clear communication and willingness to learn on shift.


• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.