Night Shift Concierge & Guest Services

Dalata Hotel Group; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager...

Development opportunities through our 

Staff appreciation Initiatives, fun 팀

Job summary

Dalata Hotel Group is seeking a hospitality professional to support front desk and housekeeping routines across our UK properties. You will check guests in and out, assist with luggage, and maintain cleanliness in the lobby, public areas and meeting rooms.

You will follow hotel fire procedures, set up meeting spaces, and work as part of a friendly team. Training through the Dalata Academy and internal progression opportunities are provided to help your career grow.

Qualifications

• Experience in working with customers.
• Good spoken English.
• Strong organizational skills.
• Able to work in a busy environment.
• Be a good team player.

Responsibilities

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels' fire procedures to ensure the safety of all staff and guests at all times.
• Responsibility for setting up meeting rooms.

Skills

Customer service

Spoken English

Organizational skills

Team player

Busy environment

Job description

Dalata Hotel Group is seeking a hospitality professional to support front desk and housekeeping routines across our UK properties. You will check guests in and out, assist with luggage, and maintain cleanliness in the lobby, public areas and meeting rooms.

You will follow hotel fire procedures, set up meeting spaces, and work as part of a friendly team. Training through the Dalata Academy and internal progression opportunities are provided to help your career grow.