Guest Experience Coordinator – Hotel Front Desk

RAD Hotel Group; Troon; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

4-Weekly Tips

Weekly Pay

Discounts Across RAD Hotel Group Ven U

Staff Uniform Provided

Career Progression Opportunities

Training Provided

Length of Service Incentive

Birthday Incentive

Job summary

Lochgreen House Hotel in Troon seeks a Receptionist to join the team. You are the first point of contact for guests, handling check-ins/outs, using the booking system, upselling and answering queries by phone or face to face.

The role is part of the RAD Hotel Group family. Ideal candidates have customer service or reception experience, excellent communication, a friendly, professional demeanor, strong IT and organisational skills, and flexibility to work evenings, weekends and holidays.

Qualifications

• Previous customer service or reception experience would be beneficial.
• Excellent communication skills, both verbal and written.
• Friendly, professional, and well-presented.
• Strong IT and organisational skills.
• Ability to work well under pressure and as part of a team.
• Flexibility to work a range of shifts, including evenings, weekends and public holidays.

Responsibilities

• Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
• Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
• Managing the hotel booking system, including checking guests in and out and processing payments.
• Assisting guests with requests and providing excellent customer service throughout their stay.
• Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
• Maintaining a professional and organised reception area at all times.

Skills

Customer service

Communication

Teamwork

IT skills

Organisation

Driving licence

Tools

Booking system

Job description

Lochgreen House Hotel in Troon seeks a Receptionist to join the team. You are the first point of contact for guests, handling check-ins/outs, using the booking system, upselling and answering queries by phone or face to face.

The role is part of the RAD Hotel Group family. Ideal candidates have customer service or reception experience, excellent communication, a friendly, professional demeanor, strong IT and organisational skills, and flexibility to work evenings, weekends and holidays.