Guest Service Associate – Front Desk & Guest Experience

Peoplebank; Glasgow; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Real Living Wage

Hotel discounts

28 days holiday

Wagestream

Referral bonus

Free meals on shift

Job summary

Radisson Blu Hotel, Glasgow is recruiting a Guest Service Assistant to provide courteous and efficient service to all guests, greeting them warmly and acting as an ambassador for exceptional standards. Reporting to the Front Office Manager, you’ll handle guest requests, phone inquiries and ensure a smooth, professional experience in a fast-paced environment.

We offer a Real Living Wage, access to hotel discounts, 28 days holiday rising to 33, and employee benefits including welfare support and

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist is preferred but not necessary.
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories.
• Excellent personal presentation;Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

Responsibilities

• Be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• Gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• Promote the company values and behaviours at all times.

Skills

Hospitality

Reception

Guest service

Communication

Team player

Independence

Job description

Radisson Blu Hotel, Glasgow is recruiting a Guest Service Assistant to provide courteous and efficient service to all guests, greeting them warmly and acting as an ambassador for exceptional standards. Reporting to the Front Office Manager, you’ll handle guest requests, phone inquiries and ensure a smooth, professional experience in a fast-paced environment.

We offer a Real Living Wage, access to hotel discounts, 28 days holiday rising to 33, and employee benefits including welfare support and