Guest Experience Lead (Reception) – Growth & Perks

Dalata Hotel Group; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free meals

50% Off F&B

Employee room rate (€/£60)

Friends & Family 30% off

Extra annual leave (up to 5 days)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group is seeking a Receptionist to warmly welcome guests, register and process payments, and provide local information. You will handle reservations, maintain guest records, and ensure room key security in a busy hotel environment. A positive, proactive attitude and strong communication skills are essential.

We offer opportunities for growth through the Dalata Academy, plus employee meals, family rates, and various staff benefits at Dalata properties across the UK and Europe.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Job description

Dalata Hotel Group is seeking a Receptionist to warmly welcome guests, register and process payments, and provide local information. You will handle reservations, maintain guest records, and ensure room key security in a busy hotel environment. A positive, proactive attitude and strong communication skills are essential.

We offer opportunities for growth through the Dalata Academy, plus employee meals, family rates, and various staff benefits at Dalata properties across the UK and Europe.