Guest Services Specialist - Hotel Front Desk

Dalata Hotel Group plc; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty

50% off food & beverages

Employee room rate at Dalata hotels

30% off Friends & Family rate

Extra annual leave day per year (up to

Employee Assistance Programme

Cycle to Work / Transport schemes

Pension access

Dalata Academy development programs

Staff appreciation initiatives andทีม

Job summary

Dalata Hotel Group plc is seeking a Receptionist to warmly greet guests on arrival, register guests and handle payments, and respond to inquiries about in-house facilities and local attractions.

You will also ensure room key security, keep guest information up to date in the system, and take reservations. The role emphasizes excellent customer service, independence, and composure under pressure in a 3–4 star hotel setting, with opportunities to grow within the Dalata Group.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent work

Communication

Calm under pressure

Job description

Dalata Hotel Group plc is seeking a Receptionist to warmly greet guests on arrival, register guests and handle payments, and respond to inquiries about in-house facilities and local attractions.

You will also ensure room key security, keep guest information up to date in the system, and take reservations. The role emphasizes excellent customer service, independence, and composure under pressure in a 3–4 star hotel setting, with opportunities to grow within the Dalata Group.