Guest Experience Front Desk Host

Apex Hotels; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Entry to gym and pools

Discounted room rates for employees

Cycle to Work Scheme

Life Assurance cover

Job summary

Apex Hotels in Glasgow is hiring a Front Office Receptionist to deliver a warm, high‑level guest experience. You will welcome guests, manage the check-in/out process, and provide information about local facilities and services.

You’ll join a team that values individuality and strives to make every stay special, supported by a structured 12‑week learning journey and comprehensive employee benefits.

Qualifications

• Excellent organisational skills and attention to detail.
• Ability to multi-task and organise a variable workload.
• Strong customer service attitude and ability to engage guests.
• Excellent communication via in-person, phone and email.
• Willingness to complete a structured 12-week learning journey.

Responsibilities

• Greet guests with a friendly welcome and ensure smooth check-in/out.
• Provide accurate information about local area and hotel facilities.
• Answer phone calls and emails.
• Create a positive, engaging environment to promote guest loyalty.

Skills

Organisational skills

Multi-tasking

Customer service

Attention to detail

Communication

Job description

Apex Hotels in Glasgow is hiring a Front Office Receptionist to deliver a warm, high‑level guest experience. You will welcome guests, manage the check-in/out process, and provide information about local facilities and services.

You’ll join a team that values individuality and strives to make every stay special, supported by a structured 12‑week learning journey and comprehensive employee benefits.