Hospitality Receptionist — Guest Experience & Up-Sell

Doubletree By Hilton Glasgow Central; Glasgow; On-site; GBP 9,000 - 14,000; Part time

Benefits offered by this job

Discounts on food and accommodation

Employee Assistance Program

Free Leisure Club access

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Glasgow Central is seeking a Casual Receptionist to join our front desk team in Glasgow. If you thrive in a fast-paced hospitality environment and enjoy delivering warm, personal service to guests, this is the role for you.

You will support guest arrival and departure, handle queries with a smile, and maintain high standards of security and guest comfort. This part-time position offers a friendly team, staff benefits, and training to help you shine in a busy hotel setting.

Qualifications

• Passion and willingness to learn.
• Exceptional customer service to make guests smile.
• Ability to work as part of a team in a fast-paced environment.
• Competent IT skills for front desk tasks.
• Ability to work under pressure in a hotel setting.

Responsibilities

• Assist with guest check-in and check-out with a welcoming approach.
• Respond to guest queries promptly and professionally.
• Knowledge of room categories, rates, packages, and hotel services.
• Maximise occupancy and promote hotel services through up-selling where appropriate.
• Ensure adherence to hotel security, health, and safety standards.

Skills

Guest service

Team player

IT proficiency

Under pressure

Tools

Hotel PMS

Job description

DoubleTree by Hilton Glasgow Central is seeking a Casual Receptionist to join our front desk team in Glasgow. If you thrive in a fast-paced hospitality environment and enjoy delivering warm, personal service to guests, this is the role for you.

You will support guest arrival and departure, handle queries with a smile, and maintain high standards of security and guest comfort. This part-time position offers a friendly team, staff benefits, and training to help you shine in a busy hotel setting.