Guest Experience Specialist – Hospitality & Growth

Kew Green Hotels; Washington; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Career development via apprenticeships

Discounts on hotel stays and retailers

Gym & leisure facilities free access

Wellbeing support 24/7

Job summary

At Kew Green Hotels, our Guest Service Assistants are at the heart of the guest experience, welcoming visitors and ensuring they feel cared for. You will receive full training to work across reception, restaurant, bar, and events.

This entry-level role offers a clear career path within a leading hotel group. You’ll develop service skills, build guest relationships, and support brand standards across shifts in a supportive, inclusive environment.

Qualifications

• A passion for people and hospitality, with a friendly, proactive attitude.
• Strong communication skills and ability to work in a team.
• Comfort with technology and basic office software.
• Willingness to learn across reception, F&B and events.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups and banqueting.
• Build genuine relationships with guests and adapt to each individual.
• Maintain cleanliness and presentation across guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service.
• Represent our values and culture with guest experience at the centre of everything.

Skills

Communication

Teamwork

Proactivity

Tech proficiency

Tools

Opera Cloud

Job description

At Kew Green Hotels, our Guest Service Assistants are at the heart of the guest experience, welcoming visitors and ensuring they feel cared for. You will receive full training to work across reception, restaurant, bar, and events.

This entry-level role offers a clear career path within a leading hotel group. You’ll develop service skills, build guest relationships, and support brand standards across shifts in a supportive, inclusive environment.