Guest Experience Associate — Hospitality & Growth

Kew Green Hotels; Portsmouth; Hybride; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Apprenticeships

Discounts on hotel stays

Gym & leisure access

Wellbeing support

Résumé du poste

Kew Green Hotels is seeking a Guest Service Assistant to be at the heart of the guest experience, delivering service across reception, dining, meetings, and events. You’ll receive full training to work across guest-facing areas, with opportunities for career development within the group.

The role emphasizes guest care, relationship-building, and maintaining hotel standards, with a welcoming, inclusive culture and support for adjustments during recruitment if needed.

Qualifications

• Strong communication skills and the confidence to work as part of a team.
• A proactive approach and ability to anticipate what needs doing.
• Comfortable using technology, including MS Office and similar tools.

Responsabilités

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Connaissances

Communication skills

Teamwork

Proactive approach

MS Office proficiency

Outils

MS Office

Description du poste

Kew Green Hotels is seeking a Guest Service Assistant to be at the heart of the guest experience, delivering service across reception, dining, meetings, and events. You’ll receive full training to work across guest-facing areas, with opportunities for career development within the group.

The role emphasizes guest care, relationship-building, and maintaining hotel standards, with a welcoming, inclusive culture and support for adjustments during recruitment if needed.