Guest Experience Specialist – Hospitality & Events

Kew Green Hotels; Braintree; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hotel stay discounts

Retail discounts

Gym and leisure facility access

Wellbeing support

Career development through apprentices

Job summary

Kew Green Hotels is seeking a Guest Service Assistant in to provide welcoming, caring service across front-of-house areas in our hotels.

You’ll receive full training and have opportunities for career development through funded apprenticeships and internal programs, with perks like gym access and discounts. Join a people-driven business dedicated to guest experience and brand standards.

Qualifications

• Excellent communication and people skills.
• Able to work in a hospitality team and adapt to needs.
• Proactive and able to identify tasks and act.
• Comfortable using MS Office and similar tools.

Responsibilities

• Deliver service across reception, restaurant, bar, meetings and events.
• Assist with check in/out, food and drink service, and event setups.
• Build relationships with guests and maintain cleanliness.
• Support brand standards and company goals with outstanding service.

Skills

Strong communication

Teamwork

Proactive approach

Technology familiarity (MS Office)

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant in to provide welcoming, caring service across front-of-house areas in our hotels.

You’ll receive full training and have opportunities for career development through funded apprenticeships and internal programs, with perks like gym access and discounts. Join a people-driven business dedicated to guest experience and brand standards.