Guest Experience Ambassador

Kew Green Hotels; Runcorn; Híbrido; GBP 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully funded apprenticeships

Internal development programme

Discounts on hotel stays

Gyms and leisure facilities access

Wellbeing support 24/7

Resumo da oferta

Kew Green Hotels is seeking a friendly Guest Service Assistant to ensure guests feel welcome and cared for across reception, restaurant, and events. You’ll receive full training to work across guest-facing areas, kick starting a career in hospitality.

We value proactive team players who communicate well and enjoy helping guests. This role offers development through apprenticeships and access to wellbeing and staff benefits at the hotel.

Qualificações

• Passion for people and hospitality; experience is a plus but not essential.
• Strong communication skills and ability to work as part of a team.
• Proactive, you notice what needs doing and take action.
• Comfortable using MS Office and similar tools.

Responsabilidades

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests and adapt your approach to individuals.
• Maintain cleanliness and presentation across all guest areas.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Conhecimentos

People skills

Communication

Teamwork

Proactive

Ferramentas

MS Office

Descrição da oferta de emprego

Kew Green Hotels is seeking a friendly Guest Service Assistant to ensure guests feel welcome and cared for across reception, restaurant, and events. You’ll receive full training to work across guest-facing areas, kick starting a career in hospitality.

We value proactive team players who communicate well and enjoy helping guests. This role offers development through apprenticeships and access to wellbeing and staff benefits at the hotel.