Guest Experience Host — Hospitality & Events

Holiday Inn; Northampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Apprenticeships

Hotel discounts

Gym & leisure facilities

Wellbeing support

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests across reception, restaurant, bar and events. You’ll receive full training to work across all guest-facing areas, from check-in to dining, and to support meetings and banqueting.

You’ll join a team that values hospitality, communication, and proactive service. We offer career development through funded apprenticeships, gym and leisure facilities access, discounts, and wellbeing support. Apply early for an interview.

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. You notice what needs to be done and make it happen.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

passion for people

communication skills

proactive approach

MS Office familiarity

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests across reception, restaurant, bar and events. You’ll receive full training to work across all guest-facing areas, from check-in to dining, and to support meetings and banqueting.

You’ll join a team that values hospitality, communication, and proactive service. We offer career development through funded apprenticeships, gym and leisure facilities access, discounts, and wellbeing support. Apply early for an interview.