Guest Experience Specialist - Front Desk & Reservations

Aimbridge; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and development

Staff discounts

Employee assistance program

Incentives

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver high-level customer service at our hotel. You will greet guests, manage check-in/check-out, handle inquiries and reservations, and share information about local attractions while keeping the front desk orderly.

You’ll support colleagues across the business to ensure a seamless, welcoming guest experience and uphold brand standards during every interaction.

Qualifications

• Excellent communication skills, both verbal and written.
• ],
• job_responsibilities_descriptionorsivenueclass
• job_responsibilities_description':['Greeting guests, assisting with check-in/check-out, handling inquiries and complaints, booking reservations, providing local information, and maintaining a clean workspace.','Support across hotel operations to ensure a first-class guest experience.'],
• CoT_job_summary_short
• COMPANY NAME: AimbridgeKEY POINTS: Guest service role, front desk operations, customer focus, Opera/Fidelio experience
• job_summary_short
• <p>Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver high-level customer service at our hotel. You will greet guests, manage check-in/check-out, handle inquiries and reservations, and share information about local attractions while keeping the front desk orderly.</p><p>You’ll support colleagues across the business to ensure a seamless, welcoming guest experience and uphold brand standards during every interaction.</p>
• contract_type
• fulltime
• location_type
• on site
• remote_scope
• null
• perks
• [{"name":"Training and development"},{"name":"Staff discounts"},{"name":"Employee assistance program"},{"name":"Incentives"}]
• stated_min
• null
• stated_max
• null
• stated_absolute
• null
• salary_estimation_cot
• Aimbridge Guest Service Assistant in Manchester: typical market rate around £18k–£24k gross annually.
• estimated_low
• 18000
• estimated_medium
• 21000
• estimated_high
• 24000
• currency
• GBP
• frequency
• yearly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
• null

Responsibilities

• Greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace.
• You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that guests have a positive experience and feel welcomed and valued during their stay.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver high-level customer service at our hotel. You will greet guests, manage check-in/check-out, handle inquiries and reservations, and share information about local attractions while keeping the front desk orderly.

You’ll support colleagues across the business to ensure a seamless, welcoming guest experience and uphold brand standards during every interaction.