Guest Services Leader: Front Desk & Guest Experience

Aimbridge; Leeds; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Training and leadership development

Staff discounts across portfolio

Stream wage access

Employee assistance programme

Uncapped incentives

Flexible working

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Services Manager to lead the guest services team and ensure exceptional service throughout guests’ stay. Responsibilities include overseeing front desk operations, reservations handling, and maintaining high standards of cleanliness and maintenance in rooms and public areas.

You will manage the department budget, hire and train staff, and implement guest service policies.

Qualifications

• Experience in managing a hotel front office or similar role with operations knowledge.
• Excellent communication and interpersonal skills for staff and guest interactions.
• Strong leadership to recruit, manage and motivate front office teams.
• Familiarity with hotel software systems (PMS, booking engines, CRM).

Responsibilities

• Oversee front desk operations and reservations to ensure smooth check-in/check-out.
• Manage budget for the guest services department and supervise staff.
• Develop and implement guest service policies and procedures.
• Maintain positive relationships with guests and uphold the hotel's reputation for service.

Skills

Communication

Leadership

Customer service

Interpersonal skills

Tools

PMS

Booking engines

CRM tools

Job description

Aimbridge Hospitality EMEA is seeking a Guest Services Manager to lead the guest services team and ensure exceptional service throughout guests’ stay. Responsibilities include overseeing front desk operations, reservations handling, and maintaining high standards of cleanliness and maintenance in rooms and public areas.

You will manage the department budget, hire and train staff, and implement guest service policies.