Guest Experience Lead – Front Desk & Team Coach

Aimbridge; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Industry leading training and career/…

Staff discounts on hotel rates and F&B

Stream savings access

Employee assistance programme 24/7

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA, a division of the global Aimbridge Hospitality brand, is seeking a Front Office Supervisor to lead the Reception Team and ensure outstanding guest service. You will manage front desk operations, handle guest inquiries and complaints, oversee reservations, and uphold brand standards across the hotel environment.

You will train staff, enforce policies, and maintain positive relationships with guests, playing a pivotal role in delivering a first-class stay.

Qualifications

• Leadership and motivation of the guest services team.
• Excellent customer service skills to handle guest requests and complaints.
• Attention to detail to manage reservations and maintain a clean, organized workspace within the hotel.

Responsibilities

• Oversee the Reception Team and ensure guests receive excellent service during their stay.
• Manage front desk operations, reservations, and guest communications.
• Support training of staff and enforce guest service policies and procedures.

Skills

Leadership

Customer service

Organisational skills

Knowledge of hotel policies

Job description

Aimbridge Hospitality EMEA, a division of the global Aimbridge Hospitality brand, is seeking a Front Office Supervisor to lead the Reception Team and ensure outstanding guest service. You will manage front desk operations, handle guest inquiries and complaints, oversee reservations, and uphold brand standards across the hotel environment.

You will train staff, enforce policies, and maintain positive relationships with guests, playing a pivotal role in delivering a first-class stay.