Front Desk & Guest Experience Specialist

Aimbridge; Southend-on-Sea; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Employee assistance programme 24/7

Flexible working

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a friendly Front Office Associate to join our guest-centric team. You’ll welcome guests, manage check-in/out, and upsell services to enhance the stay while upholding security and safety standards.

Working at our site, you’ll collaborate with colleagues across departments, enjoy hotel-wide staff discounts, flexible working, and access to training and development opportunities as part of Aimbridge’s commitment to your growth.

Qualifications

• Communication skills: interact with guests, colleagues, and stakeholders daily.
• Organisational skills: manage guest reservations, check-ins/outs, smooth front desk operations.
• Attention to detail: ensure accurate bookings and information.

Responsibilities

• Greet and assist guests at check-in and check-out, ensuring smooth processes.
• Collaborate with Front Office Manager and other departments, feeding back guest feedback.
• Promote hotel services and facilities through upselling while maintaining safety and security standards.

Job description

Aimbridge Hospitality EMEA is seeking a friendly Front Office Associate to join our guest-centric team. You’ll welcome guests, manage check-in/out, and upsell services to enhance the stay while upholding security and safety standards.

Working at our site, you’ll collaborate with colleagues across departments, enjoy hotel-wide staff discounts, flexible working, and access to training and development opportunities as part of Aimbridge’s commitment to your growth.