Guest Experience Specialist | Free Meals & Perks

RBH Hospitality Management Ltd; Maidenhead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &f

An additional day’s leave for your is?

Enhanced Maternity, adoption & shared

Course Sponsorship

Refer a Friend scheme (£250 referral)

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd. is seeking a Guest Service Assistant in Maidenhead to welcome guests, manage check-ins/outs, and assist with bookings and inquiries. You will collaborate with housekeeping and maintenance to ensure smooth operations and provide exceptional guest experiences.

The role emphasizes a warm, energetic, and adaptable approach in a busy hotel environment, with a focus on delivering high-quality service and guest satisfaction.

Qualifications

• Welcoming personality and enjoy connecting with people.
• Strong communication skills with guests and team members.
• Sharp attention to detail for guest needs and reservations.
• Proactive problem-solver with a positive attitude.
• Team player who supports smooth operations.
• Energetic and adaptable in a fast-paced environment.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins and check-outs and related tasks smoothly.
• Answer guest questions and provide local guidance.
• Process bookings and payments accurately for a seamless stay.
• Coordinate with housekeeping and maintenance to handle requests.
• Keep front desk tidy and create a welcoming vibe for visitors.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests to enhance guest stays.

Skills

People skills

Communication

Attention to detail

Problem-solving

Team spirit

High energy

Job description

RBH Hospitality Management Ltd. is seeking a Guest Service Assistant in Maidenhead to welcome guests, manage check-ins/outs, and assist with bookings and inquiries. You will collaborate with housekeeping and maintenance to ensure smooth operations and provide exceptional guest experiences.

The role emphasizes a warm, energetic, and adaptable approach in a busy hotel environment, with a focus on delivering high-quality service and guest satisfaction.