Guest Experience Concierge

Imperial Hotel Blackpool; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room discounts for you and guests

Birthday leave

Maternity/Adoption/Shared parental leа

Course sponsorship

F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream pay access

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management seeks a Guest Service Assistant for our hotel. You will warmly welcome guests, manage check-ins and check-outs, and respond to guest queries to ensure a smooth, memorable stay.

Collaborative teamwork and a proactive mindset are essential in our fast-paced, guest-centric setting. You will coordinate with housekeeping and other departments to meet guest needs, process reservations and payments accurately, and uphold a professional front desk environment.

Qualifications

• Welcoming personality with ability to connect with people and brighten their day.
• Strong communication skills for guest interactions and team coordination.
• Sharp attention to detail for guest needs and reservations.
• Problem-solver able to think on their feet in varied situations.
• Team spirit and willingness to jump in where needed.
• High energy and adaptability in a fast-paced environment.

Responsibilities

• Welcome guests and create a memorable first impression from check-in to check-out.
• Handle check-ins and check-outs and assist guests throughout their stay.
• Answer guest questions and provide directions to local attractions and amenities.
• Process bookings and payments accurately to ensure smooth stays.
• Coordinate with housekeeping and maintenance to handle requests quickly.
• Maintain a tidy, inviting front desk and professional hotel atmosphere.
• Manage calls, emails, and reservations efficiently, staying calm under pressure.
• Go the extra mile for special requests to enhance guest experiences.

Job description

RBH Hospitality Management seeks a Guest Service Assistant for our hotel. You will warmly welcome guests, manage check-ins and check-outs, and respond to guest queries to ensure a smooth, memorable stay.

Collaborative teamwork and a proactive mindset are essential in our fast-paced, guest-centric setting. You will coordinate with housekeeping and other departments to meet guest needs, process reservations and payments accurately, and uphold a professional front desk environment.