Front Desk & Guest Experience Specialist
RBH Hospitality Management Ltd
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Benefits offered by this job
Job summary
RBH Hospitality Management Ltd. operates AC Hotel Glasgow and seeks a receptionist to welcome guests, manage check-ins/check-outs, and provide local recommendations. You will support front-desk operations with a positive attitude in a fast-paced, guest-focused environment.
Join a team that values people-first culture, flexible working, and opportunities for development as part of a celebrated hospitality group.
Qualifications
- Be a people person who creates memorable guest experiences.
- Strong communication skills with guests and teams.
- Detail-focused and well-organised to handle reservations and requests.
- Quick thinker who keeps operations smooth during busy periods.
- Team player with a flexible, can-do attitude across departments.
- Energetic, adaptable, and ready for a fast-paced hospitality setting.
Responsibilities
- Be the first point of contact for guests with a warm welcome.
- Handle check-ins, check-outs, and resolve routine requests.
- Offer local knowledge and recommendations to guests.
- Support housekeeping and maintenance to ensure rooms are ready.
- Manage bookings and guest inquiries with a positive vibe.
- Maintain a tidy, welcoming front desk area.
- Go above and beyond to surprise and delight guests.
Skills
Job description
RBH Hospitality Management Ltd. operates AC Hotel Glasgow and seeks a receptionist to welcome guests, manage check-ins/check-outs, and provide local recommendations. You will support front-desk operations with a positive attitude in a fast-paced, guest-focused environment.
Join a team that values people-first culture, flexible working, and opportunities for development as part of a celebrated hospitality group.
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