Guest Experience Ambassador | Flexible Hours

RBH Hospitality Management Ltd; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel room discount

Birthday leave

Maternity/adoption/shared parental pay

Course sponsorship

Refer a Friend bonus

Flexible working

Wagestream pay option

Life Insurance

Employee Assistance Programme

Wellness events & activities

Free meals on duty

Job summary

RBH Hospitality Management Ltd is seeking a friendly Guest Service Assistant to welcome guests and ensure a smooth stay at our Belfast hotel. You'll handle check-ins, assist with reservations, and coordinate with housekeeping to deliver exceptional service.

We value energy, strong communication, attention to detail and a proactive, can-do attitude in a fast-paced environment. Join our team and enjoy benefits including discounted room rates, birthday leave, course sponsorship, and Wagestream pay

Qualifications

• What we need from you includes a welcoming personality, strong communication skills, sharp attention to detail, problem-solving ability, team spirit and high energy with adaptability.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins, check-outs and everything in between to help guests settle in.
• Be the go-to person for guest questions and directions to local attractions.
• Process bookings and payments with accuracy for a seamless stay.
• Coordinate with housekeeping and maintenance to handle guest requests quickly.
• Keep the front desk organized and inviting for every visitor.
• Manage calls, emails and reservations with efficiency and composure.
• Go the extra mile for special requests to enhance guests' stays.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solving

Team spirit

High energy & adaptability

Job description

RBH Hospitality Management Ltd is seeking a friendly Guest Service Assistant to welcome guests and ensure a smooth stay at our Belfast hotel. You'll handle check-ins, assist with reservations, and coordinate with housekeeping to deliver exceptional service.

We value energy, strong communication, attention to detail and a proactive, can-do attitude in a fast-paced environment. Join our team and enjoy benefits including discounted room rates, birthday leave, course sponsorship, and Wagestream pay