Front Desk & Guest Experience Champion
RBH Hospitality Management Ltd
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Benefits offered by this job
Job summary
RBH Hospitality Management Ltd is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs, and coordinate with teams to ensure a smooth, memorable stay. You will handle reservations, respond to inquiries, and contribute to a high-energy service culture across our Lancashire hotel.
The role emphasizes strong communication, attention to detail, and a proactive attitude to guest satisfaction in a fast-paced environment.
Qualifications
- Welcoming personality with a passion for guest service.
- Excellent communication with guests and team members.
- Sharp attention to detail when handling guest needs and reservations.
- Proactive problem-solver who stays positive under pressure.
Responsibilities
- Be the friendly face welcoming guests from check-in to check-out.
- Handle check-ins, check-outs, and guest inquiries with ease.
- Answer guest questions and give local recommendations and directions.
- Process bookings and payments accurately for a seamless stay.
- Collaborate with housekeeping and maintenance to resolve requests quickly.
- Keep the front desk professional and inviting for every guest.
- Manage calls, emails, and reservations efficiently in a fast-paced environment.
- Go the extra mile to fulfill special guest requests.
Skills
Job description
RBH Hospitality Management Ltd is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs, and coordinate with teams to ensure a smooth, memorable stay. You will handle reservations, respond to inquiries, and contribute to a high-energy service culture across our Lancashire hotel.
The role emphasizes strong communication, attention to detail, and a proactive attitude to guest satisfaction in a fast-paced environment.
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