Guest Experience Specialist — Front Desk & Reception

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Maternity/adoption/shared parental

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Receptionist for our Glasgow hotel. You will greet guests, manage check-ins/outs, and serve as the local guide to the best brunch spots and attractions in the area.

The role is fast-paced and requires a people-focused, communicative, detail-oriented, proactive individual who thrives in teamwork. You will join a supportive, customer-centric team dedicated to memorable guest experiences.

Qualifications

• People-focused role requiring warm guest interactions.
• Strong communication with guests and team.
• Excellent attention to detail in reservations and requests.
• Quick thinker able to solve problems on the fly.
• Flexible, energetic team player in a busy hotel setting.

Responsibilities

• Be the first warm welcome guests see and a friendly voice they remember.
• Handle check-ins and check-outs efficiently, making guests feel valued.
• Become the local expert for brunch spots, sights, and experiences.
• Multitask by answering calls, managing bookings, and guest requests.
• Keep the front desk neat and welcoming, like a home away from home.
• Coordinate with housekeeping and maintenance to ensure readiness.
• Delight guests with thoughtful touches and personal service.

Skills

People skills

Communication

Detail-oriented

Problem solving

Team player

Energetic and adaptable

Job description

RBH Hospitality Management is seeking a Receptionist for our Glasgow hotel. You will greet guests, manage check-ins/outs, and serve as the local guide to the best brunch spots and attractions in the area.

The role is fast-paced and requires a people-focused, communicative, detail-oriented, proactive individual who thrives in teamwork. You will join a supportive, customer-centric team dedicated to memorable guest experiences.