Guest Experience Specialist

Holiday Inn; Northampton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career development

Fully funded apprenticeships

Internal development programme

Discounts on stays

Gym & leisure facilities

Job summary

Kew Green Hotels in Northampton is seeking a Guest Service Assistant to welcome guests and support front-of-house operations across reception, restaurant, bar and events.

You’ll receive full training, with career development through funded apprenticeships and an internal development programme. Enjoy discounts on hotel stays, access to gyms and leisure facilities, and 24/7 wellbeing support.

Qualifications

• Strong communication and teamwork abilities are essential.
• A proactive approach to tasks and guest needs.
• Comfort with technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels in Northampton is seeking a Guest Service Assistant to welcome guests and support front-of-house operations across reception, restaurant, bar and events.

You’ll receive full training, with career development through funded apprenticeships and an internal development programme. Enjoy discounts on hotel stays, access to gyms and leisure facilities, and 24/7 wellbeing support.