Guest Experience & Service Specialist

Kew Green Hotels; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Career development

Discounts on hotel stays

Gym & leisure facilities

Wellbeing support

Job summary

Kew Green Hotels in the United Kingdom is seeking a friendly Guest Service Assistant to welcome guests and contribute to exceptional experiences across reception, food and beverage, and events.

You will receive full training and have the chance to develop through our internal programmes, with perks including gym access, discounts, and wellbeing support. A great entry point into hospitality with a supportive team.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Represent our values and culture, keeping guest experience at the centre.

Skills

People skills

Teamwork

Communication

Proactive

Tools

MS Office

Job description

Kew Green Hotels in the United Kingdom is seeking a friendly Guest Service Assistant to welcome guests and contribute to exceptional experiences across reception, food and beverage, and events.

You will receive full training and have the chance to develop through our internal programmes, with perks including gym access, discounts, and wellbeing support. A great entry point into hospitality with a supportive team.