Guest Experience Associate — Hospitality & F&B

Holiday Inn Leamington Spa; Warwick; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym and leisure facilities access

Wellbeing support

Apprenticeships and internal training

Staff discounts at retailers and F&B

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to join our hospitality team in the UK. You will work across front-of-house areas, including reception, restaurant, and events, with full training provided to support your career in hospitality.

The role offers development through apprenticeships, staff discounts, gym access, and wellbeing support, with a focus on delivering exceptional guest experiences.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

People skills

Communication skills

Teamwork

Proactiveness

Tech literacy

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to join our hospitality team in the UK. You will work across front-of-house areas, including reception, restaurant, and events, with full training provided to support your career in hospitality.

The role offers development through apprenticeships, staff discounts, gym access, and wellbeing support, with a focus on delivering exceptional guest experiences.