Guest Experience Specialist

Andretti Indoor Karting & Games; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier entertainment venue in the United Kingdom is seeking an Andretti Associate to provide exceptional guest service. The ideal candidate will have over a year of experience in guest service within hospitality, restaurant, or entertainment, excellent communication skills, and the ability to thrive in a busy environment. Responsibilities include responding to guest needs, assisting with recovery efforts, and collaborating with team members. This role requires physical stamina and a smile throughout the shift.

Qualifications

• 1+ year prior guest service experience in hospitality, restaurant, or entertainment setting.
• Attention to detail and ability to perform duties in a loud environment.
• Ability to use point of sale systems and electronic equipment.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Assist with guest recovery and notify manager for positive experiences.
• Work as a team player to meet guest needs.

Skills

Excellent verbal communication skills

Guest focused

Ability to work in a fast-paced environment

Team player

Job description

A premier entertainment venue in the United Kingdom is seeking an Andretti Associate to provide exceptional guest service. The ideal candidate will have over a year of experience in guest service within hospitality, restaurant, or entertainment, excellent communication skills, and the ability to thrive in a busy environment. Responsibilities include responding to guest needs, assisting with recovery efforts, and collaborating with team members. This role requires physical stamina and a smile throughout the shift.