Front Desk & Guest Experience Specialist

The Met Hotel Leeds; Ledston; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for 4

Flexible working arrangements

Wagestream - choose how and when you

Life Insurance

Employee Assistance Programme

Social and wellness events and activ

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly Receptionist to welcome guests and deliver a memorable check-in experience at our hotel. You will handle guest inquiries, bookings, and arrivals with a positive, professional vibe.

As a local hospitality expert, you’ll share top brunch spots and must-see sights, coordinate with housekeeping and maintenance, and ensure every guest feels valued from arrival to departure.

Qualifications

• People person with strong guest service focus.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organised in a busy environment.
• Team player with flexible, can-do attitude.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Guest service

Communication

Teamwork

Job description

RBH Hospitality Management is seeking a friendly Receptionist to welcome guests and deliver a memorable check-in experience at our hotel. You will handle guest inquiries, bookings, and arrivals with a positive, professional vibe.

As a local hospitality expert, you’ll share top brunch spots and must-see sights, coordinate with housekeeping and maintenance, and ensure every guest feels valued from arrival to departure.