Guest Experience Manager

The Met Hotel Leeds; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &v

Birthday leave

Enhanced parental leave

Course sponsorship

F&B discount at RBH hotels

Refer a Friend bonus (£250)

Flexible working arrangements

Wagestream – pay as you go

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for The Met Hotel Leeds to warmly welcome guests and manage check-in/check-out, inquiries, and bookings. You will ensure a seamless stay by coordinating with housekeeping and maintenance, handling payments, and delivering excellent service throughout each guest interaction.

The role focuses on guest satisfaction, efficiency, and a positive, can-do attitude in a fast-paced hotel environment in Leeds.

Qualifications

• Welcoming personality and ability to connect with guests.
• Strong communication with guests and team members.
• Sharp attention to detail in guest needs and reservations.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins, check-outs and guest queries.
• Process bookings and payments accurately for a seamless stay.
• Collaborate with housekeeping/maintenance to fulfill guest requests.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solving

Team spirit

Energy & adaptability

Job description

RBH Hospitality Management is seeking a Guest Service Assistant for The Met Hotel Leeds to warmly welcome guests and manage check-in/check-out, inquiries, and bookings. You will ensure a seamless stay by coordinating with housekeeping and maintenance, handling payments, and delivering excellent service throughout each guest interaction.

The role focuses on guest satisfaction, efficiency, and a positive, can-do attitude in a fast-paced hotel environment in Leeds.