Front Desk Concierge & Visitor Experience

Savills Company; Leeds; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Savills is seeking a front-of-house receptionist in Leeds to maintain a welcoming, professional reception for visitors and tenants. You will sign in deliveries, answer calls, and direct guests to the correct locations, while upholding five-star service standards.

The role requires excellent communication, a neat appearance, and reliability. Flexible hours and the ability to assist with events and emergencies are part of the duties.

Qualifications

• Excellent verbal and written communication.
• General Education to GCSE standard or equivalent standard.
• Reliable, helpful and well presented.
• Team player with strong customer service skills.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.
• Solid Corporate Customer Service Experience
• A bubbly, positive attitude, and a visible passion for customer services.

Responsibilities

• Meet and greet visitors and maintain an accurate log of all visitors’ records.
• Assist visitors to their required location/contact within the building and respond to tenant queries.
• Answer the telephone and on-site intercom system in a professional manner.
• Maintain up-to-date reception processes and procedures, site/tenant specific.
• Be the first point of contact for staff, tenants and contractors.
• Sign in deliveries for tenants and document the delivery.
• Help organise building activities and events.
• Assist in emergencies and comply with health and safety requirements.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Time management

Attention to detail

Team player

Professional appearance

Learning on the job

Confidential information handling

Positive attitude

Food for thought

Education

GCSE standard

Job description

Savills is seeking a front-of-house receptionist in Leeds to maintain a welcoming, professional reception for visitors and tenants. You will sign in deliveries, answer calls, and direct guests to the correct locations, while upholding five-star service standards.

The role requires excellent communication, a neat appearance, and reliability. Flexible hours and the ability to assist with events and emergencies are part of the duties.