Front Desk & Guest Experience Specialist

Hyatt Place London City East; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream - pay on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a receptionist for our London hotel who will be the first point of contact for guests, delivering a warm welcome and efficient service. You will handle check-in and check-out, manage guest requests, and provide local knowledge to enhance their stay.

The role requires excellent communication, a friendly attitude, and strong organisational skills to keep front desk operations smooth and guest-focused.

Qualifications

• Excellent communication and customer service skills.
• Warm, friendly, and approachable demeanor.
• Strong organisational abilities and attention to detail.

Responsibilities

• Greet guests and check them in/out efficiently.
• Provide local recommendations and information to guests.
• Coordinate with housekeeping and other staff to ensure smooth operations.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a welcoming and tidy front desk area.

Skills

People skills

Communication

Detail-oriented

Problem solving

Team player

Energetic and adaptable

Education

No formal education requirements

Job description

RBH Hospitality Management is seeking a receptionist for our London hotel who will be the first point of contact for guests, delivering a warm welcome and efficient service. You will handle check-in and check-out, manage guest requests, and provide local knowledge to enhance their stay.

The role requires excellent communication, a friendly attitude, and strong organisational skills to keep front desk operations smooth and guest-focused.