Flexible Front Desk Concierge — Guest Experience

The Met Hotel Leeds; Leeds; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave + enhanced leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 per referral

Flexible working arrangements

Wagestream - access to wages on demand

Life Insurance

Employee Assistance Programme

Social and wellness events year-round

Free meals on duty

Job summary

RBH Hospitality Management, owner of The Met Hotel Leeds, invites a welcoming receptionist to join our front desk team. You will greet guests, manage check-ins and check-outs, and offer local recommendations to enhance every stay.

In a busy, friendly hotel environment, you will coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met, while delivering micro-moments of hospitality that guests remember.

Qualifications

• A people person with a talent for creating memorable guest experiences.
• Excellent communication skills for guest inquiries and team coordination.
• Detail-focused and well-organised to manage reservations and check-outs.
• A quick thinker who stays calm in busy periods.

Responsibilities

• Be the first smile guests see and provide a warm welcome.
• Handle check-ins, check-outs and guest requests efficiently.
• Share local knowledge to guide guests to brunch spots and sights.
• Multitask with calls, bookings and guest inquiries while staying positive.
• Keep the front desk organized and coordinate with housekeeping.
• Collaborate across departments to ensure smooth operations.
• Delight guests with thoughtful service to make stays memorable.

Skills

People person

Great communication

Detail oriented

Problem solving

Team player

High energy

Adaptable

Job description

RBH Hospitality Management, owner of The Met Hotel Leeds, invites a welcoming receptionist to join our front desk team. You will greet guests, manage check-ins and check-outs, and offer local recommendations to enhance every stay.

In a busy, friendly hotel environment, you will coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met, while delivering micro-moments of hospitality that guests remember.