Front Desk Concierge — Guest Experience Expert

RBH; Stoke-on-Trent; Presencial; GBP 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel room rates for you &F

An additional day's leave for your生日

Descripción de la vacante

RBH Hospitality Management is seeking a friendly Receptionist for one of our hotels in the United Kingdom. You will greet guests, manage check-ins and check-outs, and be the first point of contact to create a memorable stay.

You will also share local recommendations, coordinate with housekeeping and maintenance, and ensure the front desk is welcoming and well-organised. We value energy, adaptability, and teamwork in a busy hospitality environment.

Formación

• Must be able to build rapport with guests and colleagues.
• Excellent communication and problem-solving abilities.
• Detail-oriented with strong organisational skills.

Responsabilidades

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Conocimientos

People person

Great communication skills

Detail-focused

Team player

Flexible & adaptable

Descripción del empleo

RBH Hospitality Management is seeking a friendly Receptionist for one of our hotels in the United Kingdom. You will greet guests, manage check-ins and check-outs, and be the first point of contact to create a memorable stay.

You will also share local recommendations, coordinate with housekeeping and maintenance, and ensure the front desk is welcoming and well-organised. We value energy, adaptability, and teamwork in a busy hospitality environment.