Guest Experience Concierge - Flexible Hours & Perks

Crowne Plaza Docklands; East Ham; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounted hotel room rates for you,朋友

An additional day's leave for your生日

Enhanced Maternity, adoption & shared父

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for每个

Flexible working arrangements

Wagestream - choose how and when you 2

Life Insurance

Employee Assistance Programme

Social and wellness events and 2ctiv

Free meals on duty saving you over £2,

Job summary

RBH Hospitality Management in London Docklands is seeking a part-time receptionist to deliver a warm, professional welcome and assist guests from check-in to check-out. You will become the local expert on the area, guiding guests to brunch spots and attractions while maintaining a smooth front desk operation.

Join a vibrant team, handle bookings and guest requests with a positive attitude, and contribute to memorable stays with thoughtful touches and excellent service.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Job description

RBH Hospitality Management in London Docklands is seeking a part-time receptionist to deliver a warm, professional welcome and assist guests from check-in to check-out. You will become the local expert on the area, guiding guests to brunch spots and attractions while maintaining a smooth front desk operation.

Join a vibrant team, handle bookings and guest requests with a positive attitude, and contribute to memorable stays with thoughtful touches and excellent service.