Guest Service Assistant: Flexible Hours & Front Desk Pro

Harri; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Room discounts

Birthday leave

30% F&B discount

Flexible working arrangements

Wagestream pay access

Employee Assistance Programme

Wellness events and activities

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly Guest Service Assistant to welcome guests and manage check-ins and check-outs at our London-area hotel. You will be the first point of contact, answer questions, and assist with reservations to ensure a seamless stay.

Join a team that values diversity, wellbeing, and employee growth, with rewards like meal perks, discounts, and flexible working arrangements. A vibrant frontline role offering varied daily challenges.

Qualifications

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

Responsibilities

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

Skills

Communication skills

Guest relations

Team player

Attention to detail

Problem solving

Adaptability

Customer service

Job description

RBH Hospitality Management is seeking a friendly Guest Service Assistant to welcome guests and manage check-ins and check-outs at our London-area hotel. You will be the first point of contact, answer questions, and assist with reservations to ensure a seamless stay.

Join a team that values diversity, wellbeing, and employee growth, with rewards like meal perks, discounts, and flexible working arrangements. A vibrant frontline role offering varied daily challenges.