Guest Experience Receptionist — Front Desk

Lighthouse Hotel Management; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Edinburgh is seeking a Reception Team Member to provide exceptional guest service. In this role, you will welcome guests, manage requests, and ensure seamless experiences. Ideal candidates will have strong communication and organizational skills while being friendly and adaptable in a fast-paced environment. Join a vibrant team and enjoy competitive pay and growth opportunities within the company. Apply now to be part of an exciting journey in hospitality!

Benefits

Competitive salary

24/7 access to an online GP

Extensive training and development programs

Employee discounts on hotel stays and dining

Diverse and inclusive work environment

Employee recognition programs

Qualifications

• Desirable previous experience in a similar role.
• Additional language proficiency is a bonus.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Provide outstanding customer service at the reception desk.
• Greet guests warmly and anticipate their needs.
• Handle guest requests and complaints efficiently.
• Collaborate with housekeeping, concierge, and reservations.

Skills

Excellent communication skills in English

Problem-solving skills

Strong organizational skills

Multitasking ability

Experience in customer service

Tools

Hotel management systems

Job description

A leading hotel management company in Edinburgh is seeking a Reception Team Member to provide exceptional guest service. In this role, you will welcome guests, manage requests, and ensure seamless experiences. Ideal candidates will have strong communication and organizational skills while being friendly and adaptable in a fast-paced environment. Join a vibrant team and enjoy competitive pay and growth opportunities within the company. Apply now to be part of an exciting journey in hospitality!