Guest Experience Receptionist

Esplanade Hotel; Newquay; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Service charge

Spa membership

Recognition scheme

Spa discounts

Food & beverage discounts

Bed & breakfast discounts

GAIA skincare discounts

Friend & Family rates

Love to Shop vouchers

360 wellbeing

Wagestream access

Length of Service rewards

Cycle to work

Christmas event

Job summary

Esplanade Hotel, a four-star family hotel overlooking Fistral Beach in Newquay, seeks a Reception team member. Welcome guests, manage bookings, promote services, and ensure smooth check-in/out while delivering memorable hospitality.

The role offers a warm team environment with opportunities for career growth, staff discounts, and a comprehensive benefits program. On-site duties include handling reservations, billing, and guest assistance throughout their stay.

Qualifications

• Warm and welcoming manner with a calm, can-do attitude.
• Excellent guest service skills and strong attention to detail.
• Clear communicators who work well in a team and autonomously.

Responsibilities

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
• To provide an unforgettable experience from booking to departure through Reception.
• To follow hotel policies as outlined in the training manual - Reservations, Sales, Check In and Check Out Procedures.
• To achieve sales in line with company objectives.
• To promote additional products and services within the hotel and group brand.
• To maintain accurate billing and process all reception payments.
• To support the reservations team with booking assistance.
• To handle complaints professionally and in line with hotel policy.
• To maintain cross-department communication and daily updates.
• To understand Fire, Health & Safety, COSHH and Emergency procedures.
• All other duties as required.

Skills

Warmth (welcoming)

Calm attitude

Attention to detail

Team player / autonomous

Presentation standards

Guest service

Clear communication

Job description

Esplanade Hotel, a four-star family hotel overlooking Fistral Beach in Newquay, seeks a Reception team member. Welcome guests, manage bookings, promote services, and ensure smooth check-in/out while delivering memorable hospitality.

The role offers a warm team environment with opportunities for career growth, staff discounts, and a comprehensive benefits program. On-site duties include handling reservations, billing, and guest assistance throughout their stay.