Guest Experience Host - Beach Loft & Front Desk

Watergate Bay Hotel; Newquay; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Beautiful coastal location

Excellent career prospects

Team discounts on food and treatments

Free surf lessons and gear hire

Team social events

Job summary

Watergate Bay Hotel in Newquay, England, invites applications for a Beach Lofts Host. You will oversee Beach Lofts, assist at the Swim Club and Front Desk, delivering warm, efficient service and proactive guest care. You will help create memorable stays with a can-do attitude and a team‑oriented approach.

Join a values-led hotel near the Atlantic, offering supportive development, great benefits, and a lively workplace for a positive guest experience and lasting memories.

Qualifications

• Experience in Front of House roles in hotels.
• Excellent guest-facing customer service and hospitality skills.
• Clear, friendly communication with guests.
• Strong organisational and time-management abilities.
• Meticulous attention to detail in guest interactions.
• First Aid qualification is desirable.

Responsibilities

• Supporting all aspects of the guest journey, from bookings and enquiries to departures.
• Checking guests in and out efficiently and professionally.
• Handling guest requests, including restaurant and treatment bookings.
• Delivering room service orders when required.
• Anticipating guest needs and offering help proactively.
• Resolving guest queries and concerns, escalating where necessary.
• Maintaining knowledge of hotel operations, systems and procedures.
• Keeping public areas clean, organised and welcoming.
• Completing daily tasks accurately and efficiently.
• Following Health & Safety guidelines.
• Working collaboratively as part of the wider team to ensure the smooth running of the hotel.
• Representing and upholding the Watergate Bay brand in everything you do.

Skills

Front of House

Customer service

Communication

Time management

Attention to detail

First Aid

Tools

Property Management System (PMS)

Microsoft Office

Job description

Watergate Bay Hotel in Newquay, England, invites applications for a Beach Lofts Host. You will oversee Beach Lofts, assist at the Swim Club and Front Desk, delivering warm, efficient service and proactive guest care. You will help create memorable stays with a can-do attitude and a team‑oriented approach.

Join a values-led hotel near the Atlantic, offering supportive development, great benefits, and a lively workplace for a positive guest experience and lasting memories.