Hotel Receptionist — Welcoming Guests with Growth & Perks

The Falstaff - Reception; Harbledown; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Staff discounts on accommodation

Generous holiday allowance

Personal and professional development

Job summary

The Falstaff Hotel in Canterbury is seeking a friendly and professional Reception team member to greet guests, manage check-ins and reservations, and respond to enquiries. You will ensure a warm welcome and accurate bookings in a busy hospitality environment.

You will handle payments, coordinate with housekeeping, and resolve guest queries efficiently, delivering outstanding customer service in a fast-paced setting.

Qualifications

• First point of contact for guests, providing a warm welcome.
• Handle check-ins and check-outs with accuracy.
• Respond to guest inquiries in person and by phone.

Responsibilities

• Process payments and ensure accurate booking information.
• Coordinate with housekeeping and other departments.
• Resolve guest queries in a courteous, efficient manner.

Skills

Excellent communication

Attention to detail

Customer service oriented

Job description

The Falstaff Hotel in Canterbury is seeking a friendly and professional Reception team member to greet guests, manage check-ins and reservations, and respond to enquiries. You will ensure a warm welcome and accurate bookings in a busy hospitality environment.

You will handle payments, coordinate with housekeeping, and resolve guest queries efficiently, delivering outstanding customer service in a fast-paced setting.