Guest Services Receptionist - Flexible Shifts & Training

Cornwall Staff Agency Limited; East Devon; On-site; GBP 18,000 - 23,000; Full time

Job summary

Cornwall Staff Agency Limited is recruiting on behalf of a well-established hotel in East Devon for a friendly and professional Hotel Receptionist. The role involves managing bookings, answering calls, responding to emails, and handling general admin tasks with a focus on guest satisfaction.

The ideal candidate will have excellent communication skills, a positive attitude and a willingness to learn. Training will be provided, and there is a mix of early and late shifts, including weekends.

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Commitment to delivering outstanding customer service.
• GCSE Maths and English at Grade 4 or equivalent.
• Good organisational skills and attention to detail.
• Flexible approach to work and the ability to adapt to different situations.

Responsibilities

• Manage hotel bookings accurately and efficiently, ensuring reservations are recorded and maintained correctly.
• Answer incoming and outgoing telephone calls in a friendly and professional manner.
• Respond to emails, record messages and ensure information is passed on to the relevant departments.
• Carry out general administrative duties, including hotel banking.
• Provide a welcoming and professional service to guests, ensuring a high standard of customer care at all times.
• Maintain a clean, tidy and organised reception area, ensuring equipment is in good working order.
• Follow company policies and procedures, including health and safety, fire safety and other relevant legal requirements.
• Work closely with other departments to ensure the smooth day-to-day running of the hotel.
• Undertake any additional duties as required.

Skills

Positive attitude

Excellent communication

Interpersonal skills

Teamwork

Education

GCSE Maths and English grade 4 or equivalent

Tools

Hotel booking systems

Computer systems

Job description

Cornwall Staff Agency Limited is recruiting on behalf of a well-established hotel in East Devon for a friendly and professional Hotel Receptionist. The role involves managing bookings, answering calls, responding to emails, and handling general admin tasks with a focus on guest satisfaction.

The ideal candidate will have excellent communication skills, a positive attitude and a willingness to learn. Training will be provided, and there is a mix of early and late shifts, including weekends.