Guest Experience Concierge – Front Desk Reception

Philema Hospitality Management Enterprise; Newquay; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

Gym & spa membership

Discounts on spa

Food & beverage discounts

Bed & breakfast discounts

GAIA skincare discount

Friends & Family rates

Love to Shop vouchers

Wellbeing access

Wagestream access

Length of service rewards

Cycle to work

Christmas event

Job summary

Philema Hospitality Management Enterprise is seeking a friendly Reception team member to ensure a warm welcome and exceptional guest care throughout every stay. You will handle reservations, check-ins/check-outs, and promote hotel services to drive sales while maintaining precise billing and payments in line with policy.

As part of a busy hotel team, you will work closely with reservations and other departments, ensuring smooth daily operations, excellent presentation, and adherence to health

Qualifications

• Warm, welcoming demeanor required.
• Calm, can-do attitude essential.
• Attention to detail for accurate reservations and billing.
• Excellent guest service and smiling communications.
• Clear and effective communication with guests and team.

Responsibilities

• Welcome guests and ensure a warm hospitality experience throughout their stay.
• Handle reservations, check-in/check-out and sales activities.
• Follow hotel policies and training procedures for billing and customer service.
• Promote hotel products and services to reach company objectives.
• Maintain accurate billing, collect payments and process transactions.
• Support reservations team with booking tasks as needed.
• Minimise and manage guest complaints professionally per policy.
• Collaborate across departments and communicate hotel updates daily.
• Assist with stock replenishment and housekeeping coordination as required.
• Follow health, safety, COSHH, and fire procedures and general duties.

Skills

Warm, welcoming manner

Calm, can-do attitude

Attention to detail

Team player, autonomous

High presentation standards

Excellent guest service

Clear communication

Job description

Philema Hospitality Management Enterprise is seeking a friendly Reception team member to ensure a warm welcome and exceptional guest care throughout every stay. You will handle reservations, check-ins/check-outs, and promote hotel services to drive sales while maintaining precise billing and payments in line with policy.

As part of a busy hotel team, you will work closely with reservations and other departments, ensuring smooth daily operations, excellent presentation, and adherence to health