Guest Services Specialist

Darwin Escapes group; Newquay; On-site; GBP 12,000 - 18,000; Full time

Job summary

Darwin Escapes group is seeking a friendly and professional Receptionist to join our team in Newquay. You will be the first point of contact for guests, ensuring a warm welcome and assisting with enquiries and bookings to create a positive stay.

This varied front-of-house role requires someone organised, approachable and passionate about delivering excellent customer service. You will collaborate with resort teams to support guest experiences and opportunities to develop hospitality skills.

Qualifications

• Excellent customer service and communication are essential.
• Friendly, professional and welcoming approach is required.
• Strong organisation and multitasking abilities are important.
• Good attention to detail and confident with computers/systems.

Responsibilities

• Welcome guests and provide a friendly, professional check-in experience.
• Respond to guest enquiries in person, over the phone and by email.
• Manage bookings, reservations and payments using internal systems.
• Provide information about the resort, facilities and local area.
• Handle guest feedback, queries and concerns professionally.
• Process guest check-outs accurately and efficiently.
• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience.
• Maintain a clean, organised and welcoming reception area.
• Complete general reception administration and maintain accurate records.
• Follow company procedures including data protection, health and safety requirements.
• Work collaboratively with the wider resort team.

Skills

Excellent customer service

Communication skills

Friendly and welcoming

Organisation and multitasking

Attention to detail

Computer literacy

Tools

Booking systems

Internal systems

Job description

Darwin Escapes group is seeking a friendly and professional Receptionist to join our team in Newquay. You will be the first point of contact for guests, ensuring a warm welcome and assisting with enquiries and bookings to create a positive stay.

This varied front-of-house role requires someone organised, approachable and passionate about delivering excellent customer service. You will collaborate with resort teams to support guest experiences and opportunities to develop hospitality skills.