Receptionist

Philema Hospitality Management Enterprise; Newquay; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

Gym & spa membership

Discounts on spa

Food & beverage discounts

Bed & breakfast discounts

GAIA skincare discount

Friends & Family rates

Love to Shop vouchers

Wellbeing access

Wagestream access

Length of service rewards

Cycle to work

Christmas event

Job summary

Philema Hospitality Management Enterprise is seeking a friendly Reception team member to ensure a warm welcome and exceptional guest care throughout every stay. You will handle reservations, check-ins/check-outs, and promote hotel services to drive sales while maintaining precise billing and payments in line with policy.

As part of a busy hotel team, you will work closely with reservations and other departments, ensuring smooth daily operations, excellent presentation, and adherence to health

Qualifications

• Warm, welcoming demeanor required.
• Calm, can-do attitude essential.
• Attention to detail for accurate reservations and billing.
• Excellent guest service and smiling communications.
• Clear and effective communication with guests and team.

Responsibilities

• Welcome guests and ensure a warm hospitality experience throughout their stay.
• Handle reservations, check-in/check-out and sales activities.
• Follow hotel policies and training procedures for billing and customer service.
• Promote hotel products and services to reach company objectives.
• Maintain accurate billing, collect payments and process transactions.
• Support reservations team with booking tasks as needed.
• Minimise and manage guest complaints professionally per policy.
• Collaborate across departments and communicate hotel updates daily.
• Assist with stock replenishment and housekeeping coordination as required.
• Follow health, safety, COSHH, and fire procedures and general duties.

Skills

Warm, welcoming manner

Calm, can-do attitude

Attention to detail

Team player, autonomous

High presentation standards

Excellent guest service

Clear communication

Job description

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.

Key Attributes

• Warm & Welcoming Manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
• To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
• To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
• To achieve sales in line with company objectives
• To promote additional products and services within the hotel and group brand
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
• To support the reservations team with booking support.
• To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
• To ensure a good working relationship with all other departments and communicate information throughout the hotel
• Stock replenishment of department areas
• Ensure daily updates are communicated throughout the hotel
• Follow legislation relating to job role.
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required