Front Desk Lead & Guest Experience Supervisor

Valor Hospitality; Greater London; Sur place; GBP 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Rewards and Benefits

Résumé du poste

Holiday Inn London - Gatwick Airport is seeking an Assistant Reception Manager to lead the front desk team and deliver outstanding guest service from check-in to check-out. You will train and motivate staff, manage reservations and billing, coordinate with other departments, and uphold health and safety standards in a busy hotel environment.

Flexibility for shifts, including weekends, is essential. You will also help drive guest satisfaction metrics, handle inquiries with empathy, and contribute

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanour.
• Flexibility to work various shifts, including weekends and holidays.

Responsabilités

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Manage room reservations, cancellations, and modifications with accuracy.
• Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Description du poste

Holiday Inn London - Gatwick Airport is seeking an Assistant Reception Manager to lead the front desk team and deliver outstanding guest service from check-in to check-out. You will train and motivate staff, manage reservations and billing, coordinate with other departments, and uphold health and safety standards in a busy hotel environment.

Flexibility for shifts, including weekends, is essential. You will also help drive guest satisfaction metrics, handle inquiries with empathy, and contribute