Guest Experience Manager, Front of House

The QHotels Collection; Grantham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free health club

Golf discounts

Hotel discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

More perks

Job summary

Belton Woods Hotel, Spa & Golf Resort, part of The QHotels Collection, in Grantham seeks a front-of-house professional to deliver outstanding guest service and manage the guest experience across reception and room allocations.

You will advise on rates, packages and promotions, handle guest issues and work to maximise revenue, contributing to the smooth running of the hotel’s front desk operations.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution abilities.

Responsibilities

• Reception is the first impression of the hotel; you’ll ensure outstanding service and smooth guest experience.
• Manage guest stays, review room allocations, advise on rates, packages and promotions, and resolve guest issues to maximise revenue.

Skills

Front office experience

People management

Customer service

Conflict resolution

Quality standards

Job description

Belton Woods Hotel, Spa & Golf Resort, part of The QHotels Collection, in Grantham seeks a front-of-house professional to deliver outstanding guest service and manage the guest experience across reception and room allocations.

You will advise on rates, packages and promotions, handle guest issues and work to maximise revenue, contributing to the smooth running of the hotel’s front desk operations.