Rooms Division Leader: Guest Experience & Operations

Belton Woods Hotel, Spa & Golf Resort; Grantham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free parking

Discounts across golf and The QHotels

Training and qualifications support

Learning & development opportunities

Employee Assistance Program –Hospitaly

Refer a friend scheme

Staff discounts for family & friends

Discounts across The QHotelsCollection

Free health club membership

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a hands-on leader to head Front of House, Housekeeping and Guest Services. You will drive guest satisfaction, uphold the highest cleanliness and presentation standards, and ensure efficient operation across the property.

As a people-focused manager, you will monitor occupancy and service delivery while promoting the QHotels Collection values. A 4* property with extensive leisure facilities offers a diverse, guest-centred environment.

Qualifications

• Previous experience in a front office, reception or front-of-house role or equivalent.
• People management experience.
• Quality and standards driven approach.
• Outstanding customer service skills.
• Strong conflict resolution abilities.

Responsibilities

• Oversee Front of House, Housekeeping and Guest Services operations to ensure smooth hotel performance.
• Drive guest satisfaction while maintaining high cleanliness and presentation standards.
• Monitor occupancy levels and deliver exceptional guest service at all times.

Skills

People management

Customer service

Conflict resolution

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a hands-on leader to head Front of House, Housekeeping and Guest Services. You will drive guest satisfaction, uphold the highest cleanliness and presentation standards, and ensure efficient operation across the property.

As a people-focused manager, you will monitor occupancy and service delivery while promoting the QHotels Collection values. A 4* property with extensive leisure facilities offers a diverse, guest-centred environment.